Program Supervisor

Posted Date 3 months ago(10/27/2022 2:47 PM)
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Responsible to have a clear understanding of and maintain an operational knowledge of Woods’ Vision, Mission, and Core Values. Woods’ Core Values of Health and Safety, Respect, Innovation, Leadership, Advocacy, and Courage are to be applied to all aspects of each management staff’s role and responsibilities. Responsible for the delivery, monitoring, and documentation of client care consistent with the program philosophy. Responsible for daily supervision of Residential Counselors. May be asked to assume the responsibilities of Residential Managers in their absence as instructed by the Residential Director. Participates in the multi-disciplinary treatment planning process and maintains shift communications with the Residential Manager. Provides direct care staff and individuals education. Ensures compliance with licensure and accreditation standards. Participates in Quality Assurance monitoring activities. Perform other duties as assigned.


Staff Relations

  • Create a safe work environment that promotes open communication in which staff feel safe in reporting concerns
  • Communicate effectively both verbally and in writing
  • Seek staff’s input, encourage creativity, and empower staff to make decisions
  • Facilitate staff teamwork
  • Encourage staff to maintain appropriate boundaries between personal and professional issues
  • Teach, coach, counsel, and provide feedback and support to staff in achieving direct support competencies

Facilitating and Supporting Individual Relations

  • Maintain contact with supported individuals, their families, and team members
  • Evaluate quality of supports to the individual and make recommendations for improvements
  • Have knowledge of available resources within the organization and advocate for services that would benefit the individuals served
  • Educate communities about people with developmental disabilities and promote positive community relations
  • Ensure professional working relationships with licensing inspectors, auditors, and placing agency staff

Program Planning and Monitoring

  • Monitor implementation of individual service and behavior intervention plans and provide feedback to staff
  • Provide input for individual’s goals
  • Implement all required systems and procedures to ensure individuals receive their required level of supervision
  • Review incident reports, make required notifications, and follow up as necessary
  • Ensure active engagement of individuals by direct care staff
  • Conduct regular observations of each assigned home to monitor staff performance as it relates safety standards, therapeutic milieu, individual education, adherence to level of supervision, and other relevant treatment standards

Personnel Management

  • Interview potential staff and make recommendations for hire
  • Complete supervisory follow up on staff injury reports; address any concerns and report pertinent observations to the manager
  • Provide feedback to staff on performance, complete performance reviews, and issue disciplinary action when necessary
  • Attend all employee relations related meetings as required (i.e. unemployment hearings)
  • Have a working knowledge of HR policies and procedures and seek consultation when necessary
  • Plan special events and activities with input from staff and individuals
  • Communicate with other supervisors and support personnel (i.e., secretarial, finance/billing, dietary, transportation, facilities, purchasing, human resources, and health services) to effectively resolve concerns
  • Listen and respond to staff questions and crises and follow up as needed
  • Initiate discussions and facilitate debriefing sessions with staff following the use of emergency restraint and other significant incidents
  • Demonstrate ability to prioritize tasks and delegate appropriately
  • Manage personal stress
  • Respect the confidentiality and privacy of staff
  • Monitor, report, and address employee job satisfaction and morale as well as staff turnover

Leading Training and Staff Development Activities

  • Inspire, motivate, teach, coach and counsel staff to achieve high levels of performance
  • Attend in-service training and work with direct supervisors to develop a personal development plan
  • Provide orientation and on-the-job training to new staff and ongoing staff training to all staff including but not limited to the sharing of appropriate training resources and trainings related to individual specific needs
  • Solicit feedback from staff, individuals and their families on staff training needs
  • Identify training opportunities for direct support staff


  • Identify, report, and follow up on repairs and maintenance tasks
  • Identify emergency safety issues and ensure immediate reporting and follow up
  • Delegate, monitor, and ensure that routine household tasks are completed and meet expectations
  • Complete regular home inspections as directed by the manager
  • Complete regular inspections of home/program safety equipment at predetermined frequencies.
  • To include fire systems, door/window alarm systems, delayed egress systems.

Health and Safety Issues

  • Ensure that staff are trained and follow infection control procedures and have all needed supplies
  • Ensure that staff are trained in the Emergency Preparedness Plan and have opportunities to practice as appropriate
  • Monitor individuals for physical and mental health-related issues and ensure timely reporting of concerns
  • Facilitate and ensure that individuals attend all routine medical, dental, and therapeutic appointments
  • Assist in providing first aid and facilitate emergency medical appointments
  • Conduct fire and emergency drills and follow up with concerns as needed
  • Review menus with dieticians and ensure individuals receive proper diets

Financial Activities

  • Assist individuals in completing bank transactions
  • Ensure that individual personal needs are met by advising the manager/program specialist of identified needs
  • Manage petty cash spending as directed

Scheduling and Payroll

  • Develop staff schedules
  • Prepare shift assignment sheets to include staff-individual assignments, supervision requirements, day program assignments, and other relevant appointments
  • Ensure staff document on assignment sheets their understanding/acceptance of duties and responsibilities
  • Monitor staff use of electronic time record
  • Approve staff use of use of accrued time and secure staff to fill resulting vacancies
  • Monitor attendance and punctuality of employees and issue disciplinary action in accordance with Woods’ policy

Day and Residential Program Supports

  • Ensure regular and effective communication between day and residential program management staff
  • Give and receive information via the 24-hour log and share information with staff, as needed
  • Ensure adequate staffing is provided to day programs
  • Respond and assist with emergency situations that occur at the day programs

Policies, Procedures and Rule Compliance

  • Maintain knowledge of and ensure compliance with licensing and monitoring regulations
  • Maintain knowledge of and ensure compliance with Woods’ policies and procedures
  • Ensure consistent implementation of systems to ensure compliance with all policies and procedures
  • Respond to identified issues in licensing reviews and audits
  • Solicit input from individuals and their supports in developing procedures

Office Work

  • Maintain professional and respectful communications
  • Respond promptly to all communications (telephone calls/messages, email, pages)
  • Ensure written communications are concise and grammatically correct
  • Complete required paperwork and adhere to deadlines
  • Demonstrate a good working knowledge of the computer and its use for work-related tasks as well as the ability to complete other various office tasks such as photocopying and filing
  • Be respectful of shared office space


  • Minimum age 21.
  • A demonstrated ability to appropriately acknowledge and respond to the multiple needs of the population served is required; effective communication and interpersonal skills are essential.
  • Must be able to lift 50 pounds, pursue clients on foot, physically restrain (with appropriate training), bend, squat, and reach. Must be able to stand for several hours at a time.
  • Must possess a valid drivers’ license.
  • Prior to employment, medical certification and child abuse clearances are required.
  • A bachelors degree from an accredited college or university and at least 1 year experience working with children OR an associates degree (or 60 credit hours) and at least 3 years experience working with children


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